Riccio-Italy DOES NOT ship to P.O. Boxes. Orders will be filled within three (3) working days subject to credit clearance, address verification and availability of items. We will contact you if there is a delay or items are out of stock.
Orders received on weekend days (Saturday or Sunday) will not begin processing until the following business week. No orders will ship out on Saturday or Sunday.
For overnight or express shipping, please call us at (210) 845-2760 during regular business hours and we will do our best to arrange shipping. We offer Flat Rate shipping for orders placed over the phone.
Damage/defect merchandise must be reported within 5 business days of package arrival, please e-mail or call to notify us of your damaged merchandise. Damages not reported within 5 business days of package arrival cannot be refunded. Please send us back your purchase with a copy of invoice or receipt.
Shipping on items from The Italian Project is handled individually by artisan. Some items include shipping while others do not. If the cost of shipping is not included you will be notified of the amount prior to shipment so as to confirm your order.